Last checked November 2026
Online fraud, account hacking, blackmail and harassment are investigated by the Federal Investigation Agency's cybercrime wing. Acting quickly and keeping evidence greatly improves the chance of recovery.
What to bring
- Screenshots of messages, profiles and posts
- Phone numbers, links and usernames involved
- Bank or wallet transaction IDs
- Your CNIC
Take originals plus photocopies. Offices may ask for extra documents.
Your route
- 1
Take screenshots and keep links, numbers and transaction IDs.
- 2
File a complaint online with FIA's cybercrime wing.
- 3
Inform your bank immediately if money was taken.
- 4
Follow up using your complaint number.
Tips & common mistakes
- Call your bank first if money was taken. They may be able to freeze the transaction.
- Don't delete chats, because they're evidence.
- Never share OTP codes, even with someone claiming to be from your bank or FIA.
Frequently asked questions
What is FIA's cybercrime helpline?+
FIA lists 1991 as its cybercrime helpline. You can also file a complaint online on FIA's website.
Fees, documents and timelines change, so Raasta deliberately doesn't quote fees. Confirm current requirements on the official website before you apply. Spotted something out of date?