Last checked November 2026
The Pakistan Citizen's Portal lets anyone lodge a complaint against a federal, provincial or local government office and track it until it's resolved. For maladministration by federal agencies, you can also go to the Wafaqi Mohtasib (Federal Ombudsman), which is free.
What to bring
- CNIC (for registration on the portal)
- Any receipts, application numbers or screenshots related to your issue
Take originals plus photocopies. Offices may ask for extra documents.
Your route
- 1
Register on the Pakistan Citizen's Portal app or website.
- 2
Describe the issue and pick the department.
- 3
Track replies and give feedback when it's resolved.
- 4
For federal maladministration, you can also go to the Wafaqi Mohtasib.
Tips & common mistakes
- Be specific: include the office name, dates and reference numbers.
- Attach evidence such as photos or receipts.
- Give feedback when your complaint is closed. Unsatisfactory closures can be reopened.
Frequently asked questions
Does it cost anything?+
No. Both the Citizen's Portal and the Federal Ombudsman are free.
Fees, documents and timelines change, so Raasta deliberately doesn't quote fees. Confirm current requirements on the official website before you apply. Spotted something out of date?